Technical Newsletters

Remote Eyes Technical Newsletters

January06, 2009

It is a New Year, and we have new information to pass to you to help make those On-Site jobs easier.

We have received several calls lately requesting assistance on setting up port forwarding. Unfortunately, there are literally hundreds of routers available in the market, and our support staff does not have expertise to provide support for those products. However, we have found a site to help you with port forwarding for most major router models:

Go to http://portforward.com/routers.htm
Next, find the Make and Model of the Router you will be dealing with. Notice at the top of the box tells you your external IP address; this is important information to have when trying to connect remotely.
When the next page loads, find UltraVNC. This is a great start on how to set up port forwarding for Remote Eyes, and it is one of the programs you will need to enable for remote access (along with Remote Eyes Server).
The next window that loads is the step-by-step instruction on setting up port forwarding. There are actual areas on the page where you can input the port numbers and IP addresses. When you input those numbers in the correct textbox areas, it will then show you an example of what the setup should look like on the router’s interface.
Once you get UltraVNC set up, follow the same steps in setting up port forwarding for the DVR software (Portforward.com does not have the setup for Remote Eyes products).

Note:

mRES/RES uses ports 2996-2999;
SARES uses 5445 (NO UltraVNC);
HIRES uses 3000, 3001, 3003, 3007 and 8800;
mRES/RES 8.0 uses ports 2999 (updated 05-27-2009);
POSWatch Client uses port 5000 (updated 10-29-2009)

Next, please note that with the New Year Odyssey is withdrawing support for the following software:

Pre- Remote Eyes 5.3
CYA
Pre-POSWatch 6.0<
Pre-WDP 3.0
SARES firmware from prior to May 2006

If you wish to continue receiving support for your Remote Eyes program, please contact your Remote Eyes Sales Representative for information on upgrading your software.

Finally, in observance of the federal holiday, Odyssey Technologies will be closed on the 19th of January. Also, our operations may be impacted by the inauguration activities on January 20, so please understand if technical support response takes longer than usual on that day.

February10, 2009

February is a new month, and Odyssey Technologies, Inc. has several technical announcements:

Remote Eyes Real-Time Server – The Sales Department sent out an e-mail about our new Remote Eyes Real-Time Server (RTRES), which offers 30 frames per second recording on all cameras with full D1/4CIF (704x480) resolution. RTRES is positioned as a premium product for customers with the most demanding surveillance applications, such as casinos, banks, government facilities, schools, and major retailers. Please go to the Servers Section of our Remote Eyes site for more information.
Remote Eyes Real-Time Server Training – On February 17th, 2009 at 2PM ET we will be hosting a Webinar training session on the new product, including a walk-thru of the new features on our Remote Eyes software. We will be taking the first 20 technicians that wish to participate in this training. Click Here to sign up by e-mail. SARES Installation Video – We continue to invest in video guides to make learning how to use our products easy. Please go to our Support Website and click on ShowUHow to Setup a SARES Installation
POSWatch 6.0 software fix – Early releases of POSWatch 6.0 may save only 2 days worth of transactions. If you are experiencing this problem, please download and load the latest release of POSWatch to fix this problem. Use the following link to obtain the latest release: www.remoteeyes.com/download/POSWatch60.zip
POSWatch Client – Look for an upcoming announcement in February for our new POSWatch Client software. POSWatch Client allows POSWatch users to review transaction data and clips from remote locations with a simple client connection.

Finally, Odyssey Technologies, Inc. will be open on February 16th (Presidents Day). If you have any further questions please email us on support@remoteeyes.com or call us at 301-256-0000 and push 3 for Technical Support.

March04, 2009

March is the last month of the first quarter, and Odyssey has new technical information for you:

Remote Eyes Real-Time Server Training – On March 18th, 2009 at 2PM ET we will be hosting a Webinar training session on the new product, including a walk-thru of the new features on our Remote Eyes software. We will be taking the first 20 technicians that wish to participate in this training. Click Here to sign up by e-mail.
Configure Window Slow – We have gotten a few calls about the Remote Eyes 6.0 Configure window taking more than 10 seconds to open. This is usually caused when the computer cannot get online. To see if this is the case, go into the Communications tab and look in the internal and External IP address. If one of these fields are missing this would be the cause of the slow configure window. To fix this go to C:\Program Files\Remote Eyes\Server (or C:\Program Files\DVR\Server) and delete GetExtIP.DLL
POSWatch Client –Our new POSWatch Client software is out. POSWatch Client allows POSWatch users to review transaction data and clips from remote locations with a simple client connection. You will need to update POSWatch to 7.0 for the POSWatch Client to work. Click here to download POSWatch 7.0 w/ POSWatch Client
Update for RES 8.0 Systems – The current production version of RES 8.0 software is 8.1.902.26. If your RES 8.0 server is not at this level, then please contact Odyssey for a software update. If you wish for Odyssey to update your Remote Eyes 8.0 Server please click here and give us the VNC access information (IP, Port, and Password). If you do not have VNC access, still email us, but ask us for a download link.
Update for SARES DVRs (post-2006) – There is a firmware update (Version 20081124) on our download site for SARES. This fix improves the reliability of network connections. There is also an update for the SARES network Client (version 3.6), which can be found on our download site
Daylight Savings Time – Remember that this Sunday we move our clocks forward one hour. If your DVR is running on XP, you will be fine with the change if you have done all window updates (except SP3). If your DVR is running on Windows2000 you need to add this patch
Units more than 4 Years old – If you have a system that is over 4 years old, it takes more time to find the parts to repair your system. It is highly recommended that you purchase an UPGRADE system. Contact your sales rep. for more information.

If you have any further questions, please email us on support@remoteeyes.com or call us at 301-256-0000 and choose Option 3 for Technical Support.

May20, 2009

Please review for important technical information about Remote Eyes systems and software:

Remote Eyes 8.0 Update: The latest release of RES 8.0 is 8.3.905.14. If we have your RES 8.0 systems registered and have VNC access, then we have already handled this update for you. This software update includes PTZ control, camera control, audio recording, streaming playback through Multi-view Client, and secondary transmission streaming. If you want to make sure you have the latest update, email us at Support and give us the Serial Number of the unit.
Multi-View 8.0 Update: To enjoy all of the latest RES 8.0 features, you need to be using MV Client version 8.3.905.14. Please update your MV Client by clicking here.
POSWatch 7.0 and POSWatch Client 7.0: There is also an update for POSWatch 7.0 with additional POS filters, including Ruby Verifone. To have your Remote Eyes system updated with the latest POSWatch, please email us at Support with the IP address to the DVR. To keep your POSWatch Client current with the latest POSWatch features, please click here to download the latest update (version 7.0.905.6).
Remote Eyes 8.0 Server Training: On June 4th, 2009 at 2PM ET, we will be hosting a Webinar training session on Remote Eyes 8.0, including a walk-thru of the new features included in the latest release (8.3.905.14). We will be taking the first 20 technicians that wish to participate in this training. Click Here to sign up by e-mail.

Remember we are closed on Monday May 25th, 2009 to observe Memorial Day. The office will re-open Tuesday at 8am ET.

If you have any further questions please email us on support@remoteeyes.com or call us at 301-256-0000 and push 3 for Technical Support.